Returns Policy


Please choose carefully as Beyond Home Entertainment (BHE) does not normally provide refunds if you simply change your mind. Where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not perform as advertised, we will at no cost to you:

  1. Replace the item(s) OR
  2. Provide a full refund (including the cost of shipping) OR
  3. Provide an online store credit (including the cost of shipping).

Please contact us to arrange a return. BHE will provide you, by email, a Return Authority (RA) number for approved returns only. The supplied RA number will allow you to return the item(s) though our chosen postage carrier, at no charge to you. Please follow the instructions provided in the email carefully; failure to follow these instructions may lead to your return being rejected and/or charges being incurred. BHE endeavours to process all returns within 14 days from receiving the item(s) at our warehouse.

Our Return Policy does not affect your statutory rights.

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